Standard connection installation takes between 4 to 24 hours depending on location boundaries and fiber core distance from our local junction box.
Yes, static and dedicated Public IP options are available upon request for corporate offices, remote server management, and CCTV setups.
The standard OTC onboarding fee includes optical fiber cable and the ONU device. You can acquire a dual-band router from us or configure your existing router.
All retail connections operate on a prepaid billing cycle. Monthly dues should be cleared between the 1st and 5th of each month via bKash or pay.antubroadband.com portal.
Yes, our core network features custom low-latency IPT routes to ensure the lowest ping for gaming servers and seamless video conferencing for freelancers.
Yes, you can upgrade or downgrade your plan at the end of your current billing cycle by contacting our support team.
Our automated monitoring system detects link failure instantly, and our field technical team is dispatched to restore connectivity within 2-4 hours.
Yes, every payment made via our portal generates a digital invoice which you can download or save as a PDF for your records.
Yes, provided it is compatible with our OLT (Optical Line Terminal) infrastructure. Please check with our technical team during installation.
Yes, our Network Operation Center (NOC) is active 24/7 to resolve technical issues promptly.
No, we maintain complete transparency. All costs are discussed before the installation process begins.
You can check your speed by visiting speedtest.net or using our localized speed test server for accurate results.
Yes, if you are going to be away for an extended period, you can request a temporary suspension of your account.
Our high-quality fiber cables are designed to withstand harsh weather conditions, including heavy rain and storm, ensuring stable internet.
Our terms of service restrict sharing connections outside the subscriber's premises to maintain network integrity.
You can update your personal information or contact details by logging into your account on our customer portal.
If you shift your residence within our coverage area, we can relocate your connection for a minimal shifting fee.
Yes, we have specialized high-capacity enterprise packages with dedicated bandwidth and premium service level agreements (SLA).
Currently, we support online mobile banking platforms like bKash, Nagad, and Rocket, which are integrated into our payment portal.
While we guarantee bandwidth, peak hour congestion in global peering can occasionally impact speed. Our BGP optimization minimizes this effect.
Yes, we have started rolling out native IPv6 support to ensure modern connectivity standards for all our subscribers.
You can report persistent issues via our official hotline, Facebook messenger, or by raising a ticket on our customer portal.
We provide month-to-month service without any mandatory long-term lock-in period for residential customers.
Yes, our routers support multiple device connections. For heavy usage, we recommend a high-performance dual-band router.
No, all our residential and commercial plans are truly unlimited with no fair usage policy (FUP) caps.
Standard connection installation takes between 4 to 24 hours depending on location boundaries and fiber core distance from our local junction box.
Yes, static and dedicated Public IP options are available upon request for corporate offices, remote server management, and CCTV setups.
The standard OTC onboarding fee includes optical fiber cable and the ONU device. You can acquire a dual-band router from us or configure your existing router.
All retail connections operate on a prepaid billing cycle. Monthly dues should be cleared between the 1st and 5th of each month via bKash or pay.antubroadband.com portal.
Yes, our core network features custom low-latency IPT routes to ensure the lowest ping for gaming servers and seamless video conferencing for freelancers.